Support

Cancellation Questions 3

• Can I cancel or alter my order?
• Can I give my tickets to my friends or resell them?
• Why is your booking fee non-refundable?

FG Coins 1

• What are FG Coins? How do I earn and use them?

FG Passport Questions 9

• What is a FG Passport?
• Can I go to ALL the events listed on the Website?
• Who is the Passport for?
• How does the FG Passport work?
• Are Passports refundable?

See all 9 articles

Payment Questions 2

• Why was my purchase unsuccessful?
• What is 3D Secure?

Receiving Tickets 4

• When can I get my tickets?
• Where is my ticket?
• I’ve checked My Order but my ticket is not there. What do I do?
• I did not receive my Order Confirmation Email

Venue Questions 4

• Can I display my ticket on my phone?
• Do I need to take a photo ID to the venue?
• How do I get my wristband?
• What time does the FestGround ticketing counter open/close?

取消/更改訂單 2

• 請問可以取消或是更改訂單嗎?
• 請問可以轉售門票或是把門票給朋友嗎?

FG 幣 1

• FG 幣是什麼？如何累積與使用？

FG Passport 問與答 9

• 什麼是 FG Passport？
• 所有在 FestGround 上的音樂節都能去嗎？
• 誰適合購買 FG Passport？
• 我該如何使用 FG Passport？
• 可以退費嗎？

See all 9 articles

付款問題 2

• 為什麼我的付款顯示未成功?
• 什麼是信用卡3D認證機制？

接收門票 3

• 哪裡可以下載門票
• 我已查看我的訂單了，但是找不到我的門票
• 我沒有收到訂單確認信

進場問題 4

• 我可以用手機出示我的門票嗎?
• 我需要出示有照片的證件嗎?
• 如何拿到進場手環?
• FestGround窗口服務時間是什麼時候?