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Knowledge base
FAQs
Cancellation Questions
3
Can I cancel or alter my order?
Can I give my tickets to my friends or resell them?
Why is your booking fee non-refundable?
FG Coins
1
What are FG Coins? How do I earn and use them?
FG Passport Questions
9
What is a FG Passport?
Can I go to ALL the events listed on the Website?
Who is the Passport for?
How does the FG Passport work?
Are Passports refundable?
See all 9 articles
Payment Questions
2
Why was my purchase unsuccessful?
What is 3D Secure?
Receiving Tickets
4
When can I get my tickets?
Where is my ticket?
I’ve checked My Order but my ticket is not there. What do I do?
I did not receive my Order Confirmation Email
Venue Questions
4
Can I display my ticket on my phone?
Do I need to take a photo ID to the venue?
How do I get my wristband?
What time does the FestGround ticketing counter open/close?
常見問題
取消/更改訂單
2
請問可以取消或是更改訂單嗎?
請問可以轉售門票或是把門票給朋友嗎?
FG 幣
1
FG 幣是什麼?如何累積與使用?
FG Passport 問與答
9
什麼是 FG Passport?
所有在 FestGround 上的音樂節都能去嗎?
誰適合購買 FG Passport?
我該如何使用 FG Passport?
可以退費嗎?
See all 9 articles
付款問題
2
為什麼我的付款顯示未成功?
什麼是信用卡3D認證機制?
接收門票
3
哪裡可以下載門票
我已查看我的訂單了,但是找不到我的門票
我沒有收到訂單確認信
進場問題
4
我可以用手機出示我的門票嗎?
我需要出示有照片的證件嗎?
如何拿到進場手環?
FestGround窗口服務時間是什麼時候?
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