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Check ticket status
Can I cancel or alter my order?
Can I give my tickets to my friends or resell them?
Why is your booking fee non-refundable?
What are FG Coins? How do I earn and use them?
FG Passport Questions
What is a FG Passport?
Can I go to ALL the events listed on the Website?
Who is the Passport for?
How does the FG Passport work?
Are Passports refundable?
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Why was my purchase unsuccessful?
What is 3D Secure?
When can I get my tickets?
Where is my ticket?
I’ve checked My Order but my ticket is not there. What do I do?
I did not receive my Order Confirmation Email
Can I display my ticket on my phone?
Do I need to take a photo ID to the venue?
How do I get my wristband?
What time does the FestGround ticketing counter open/close?
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